Most CX tools make your team work around them. We build the infrastructure that works around your team — and gives back the half of their week lost to admin, reporting, and manual processes.
Let's Talk →Luma was built by operators who've led CX inside some of the world's fastest-scaling brands.
We sat in the rooms. We optimised the tools. We passed on feedback and heard 'we'll let product know.'
Nothing changed —Something did change.
The price we were being charged. And it was always higher.
So we stopped waiting — and built it ourselves.
Now we build it for you.
Your CX team is spending more than half their week on admin, reporting, and manual processes that should run themselves. We build the platform that changes that — configured for your brand, your team, your stack. Handed over completely. Yours forever.
A global brand with a CX team of 15 was spending 53% of their week on admin, reporting, and manual processes. We built them a CX operations platform. That time came back. Their team now does the work that actually matters — the work that moves the brand forward.
We keep our client list small. Every brand we work with gets everything we've got. No account managers. No interns. No one passing feedback to a product team that never calls back.
Just operators who've been inside the brands you're trying to build — and know exactly what it takes.